Last Modified: 12/1/2025
ClaimScale provides claims estimate writing and quality assurance services for insurance carriers and independent adjusting firms. We operate as a data processor—you send us inspection data, we return settlement-ready estimates. This policy explains how we handle information throughout that process.
ClaimScale's scope is narrow by design. We receive inspection photos, field measurements, and scope notes. We produce Xactimate estimates documenting property damage. That's it.
Our work describes damaged roofs, siding, and interiors. Not the people who own them. This limited scope reduces risk for everyone involved.
You retain full ownership of everything you submit and everything we produce on your behalf. ClaimScale does not claim rights to your claim files, inspection materials, or completed estimates. We process data solely to deliver contracted services, then return the finished product for your approval and use.
SOC-2 Type I Certified
Our controls have been independently audited.
Certification documentation is available to clients upon request.
US-Based Hosting
All data resides on AWS infrastructure located in the United
States.
Encryption
Industry-standard encryption protects data in transit and at rest.
Access Controls
Role-based permissions ensure only personnel required for service
delivery can access client data. Every user has unique credentials. Access is logged.
No Outside Vendors
All ClaimScale operations are internal. We do not use
third-party subprocessors or external contractors to handle your claim data.
This operational data helps us secure accounts, troubleshoot issues, and improve the platform.
Sell your data. Under no circumstances do we sell, rent, or trade client information.
Share externally. Your claim data stays between us. We don't share it with third parties, partners, or affiliates.
Repurpose for development. We don't use your data to train models, build new products, or benefit other customers.
Hold data hostage. There are no data locks. Your information is accessible to you and deletable on your timeline.
We retain data only as long as needed to deliver services and meet contractual obligations. Specific retention periods are determined by your agreement with us. When the engagement ends or you request deletion, data is purged according to agreed timelines.
We may retain minimal records where required by law or to resolve disputes, but claim files themselves are removed per your direction.
If we identify a security incident affecting client data, we act immediately to contain and investigate. Affected clients are notified promptly with details on scope, impact, and remediation steps. We coordinate directly with your team throughout resolution.
Our platform may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies independently.
ClaimScale services are for business use by insurance professionals. We do not knowingly collect information from anyone under 13. If we learn such data exists in our systems, we delete it immediately.
We may revise this policy as practices or requirements evolve. Changes are posted here with an updated modification date. Continued use of services after updates constitutes acceptance.
While ClaimScale does not directly collect or manage policyholder personal information as part of its core estimate writing services, limited mobile phone number data may be processed in connection with claim-related communication workflows facilitated by clients, insurance carriers, or independent adjusters.
This limited use of mobile phone numbers exists as an exception to ClaimScale's general data processing scope described above.
Use of Mobile Information. Mobile phone numbers are used solely for the purpose of facilitating transactional, claim-related communications, such as inspection scheduling, claim status updates, document requests, and coordination between involved parties.
Consent. SMS communications are only sent to individuals who have provided their mobile phone number and have explicitly agreed to receive claim-related messages through the responsible party (such as the insurance carrier or adjuster). ClaimScale relies on its clients and partners to obtain and maintain valid consent in accordance with applicable laws and regulations.
Consent is typically collected through claim intake forms, adjuster communication workflows, or other documented processes where users are informed of SMS communication and agree to receive such messages. ClaimScale and its partners maintain records of user consent where required for compliance purposes.
Message Terms. Message frequency varies depending on claim activity. Message and data rates may apply. Recipients may opt out of SMS communications at any time by replying STOP. For assistance, recipients may reply HELP.
SMS messages will identify ClaimScale or the responsible adjuster or carrier as the sender.
No Marketing Use. ClaimScale does not send promotional or marketing messages. All SMS communications are strictly transactional and related to active insurance claims.
Mobile Data Protection. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and SMS consent data are used solely for operational purposes related to the Services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Questions about this policy, data handling, or security documentation:
Email: security@claimscale.com